![]() Sending the return was easy, although I did have to pay for shipping. They looked good on the site, but I found them very cheap looking when I got them. I have had to return items twice: once, I sent back acrylic beads. I probably buy 65-75% of my materials from them. It is important to me to have trustworthy sources of high quality beads and findings, so that I can keep my prices up, but I also need good pricing, to actually make a little money. I have been beading, mostly bead weaving, for 4 years, and I recently launched a small, custom-made jewelry business. I have placed 5-6 orders with FMG over the past 3 years, and I have never had a problem with them that they didn't fix, quickly and cheerfully. I am astounded by some of the negative reviews on this site. I am disgusted with the priorities of this company and will not give them my business again. They were most concerned with proving me wrong, and them right which was infuriating. This person and her supervisor had met together and figured out that I was the one with the problem, not them, although I was not sent what I had ordered. When I asked what they could do to fix my order and make me happy, they offered nothing except that I could try again. The whole time I did not feel valued as a customer. I was told that I would, but I could jump through the hoops again if I wanted to. I said I had ordered what I want, but didn't get it, and saw no point in ordering it again if I were going to get brown again. Still, this was not their fault, and if I would scroll down farther, perhaps I would find what I want?!? Or, I could return the brown beads and try again. I sent in pictures and and pointed out that the 2 items have different numbers. When I contacted customer service, I was eventually told that the customer service person had discussed this with her supervisor and felt that this was due to normal color variations. I received brown fire crackle beads with brown mentioned in the title description. I ordered fire crackle beads shown as red agate. In summary, if you're seeking a substantial quantity of beads for your projects, it might be wiser to explore other options.The disappointment caused by the misleading image. ![]() I would strongly recommend potential buyers to carefully consider their expectations and evaluate whether the product aligns with their needs before making a purchase. While the beads themselves were of decent quality, the letdown from the misleading presentation overshadows their positive aspects. The time and effort required to create something substantial from these beads simply didn't align with the perceived value. This misrepresentation left me feeling somewhat deceived.Ĭonsidering the limited quantity of beads provided, I couldn't help but feel that it would have been more cost-effective to purchase a pre-made bracelet instead. The picture suggested a bountiful assortment, but in reality, the quantity was far from what I expected. ![]() The main issue lies in the discrepancy between the advertised image and the actual product received. However, upon opening the package, I was left disappointed and underwhelmed. Initially drawn in by the enticing product image, I was excited to receive what appeared to be a generous quantity of beads. I recently purchased the assorted T-drilled round Beads from FNG. ![]()
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